MOSS STUDIO

Commercial terms

Policies

Clear commercial rules for fixed-price packages and subscriptions — the same terms we put in offers.

  • Payment & invoicing

    50% deposit on signing, balance on delivery, subscriptions billed monthly in advance.

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  • Cancellation & termination

    Monthly cancellation with 30 days’ notice; advance non-refundable after work starts.

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  • Guarantees & warranty coverage

    MOSS One: 10 working days or −10%. Revisions per package; extras at CHF 120/h.

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  • Hosting & domain

    Year-1 domain + hosting included; then care plan or full transfer and export.

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  • Support SLA & response times

    Email-only support. Reply within 48 hours on working days for all public subscriptions.

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